We want to make using Ardens-QMasters as easy as possible, but we understand you may need some additional help. We offer additional training, regular updates and various methods to access support so that you can always find the answers to your questions.


Training

Face to Face training will give you the most hands-on and engaging support that we provide. We can customise any session to meet your specific learning requirements, as well as hints and tips to enable you to use the most optimal functionality of Ardens-QMasters. Training can be provided at a GP Practice, Locality, CCG or User Group level. 


Webinars

One of our up and coming support features is our webinars. Ardens-QMasters webinars will give you face to face training but from your workplace or home. We offer webinars for any forthcoming updates, to demonstrate any new features and to offer as an alternative to face to face training were needed. Webinars can be recorded and shared with colleagues. 


Please contact our Head of Training, Charmaine Jackson at charmaine@ardens.org.uk to discuss any training needs.


Keeping Up-to-date


Facebook Group

Ardens (QMasters) EMIS Chat is our interactive Facebook platform where existing Ardens-QMasters users can give feedback, ask questions and hopefully pick up some useful tips. Search 'Ardens (QMasters) EMIS Chat on Facebook to join.


RSS Feed

Our RSS feed can be added to the EMIS home page to ensure your team keep up to date with our latest news. Please click here for further instructions on how to add the RSS feed.


Accessing Support


Online Support Resources

As well as useful training videos, the EMIS Support page also includes handy support articles and FAQs. If you are not sure exactly what you are looking for, type keywords into the search bar and suggested articles will appear.


Helpdesk

If you cannot find the answer to your question through any of the above options, please contact us at support-emis@ardens.org.uk and we will get back to you as soon as possible. For urgent or out of hours support, just give us a call on 01725 762062.


JoinMe

If you need some specific and quick 1 to 1 individual help, Ardens can provide this by remote screen sharing using JoinMe. Please click here for further instructions.