Ardens has created a Failed Telephone Encounter Protocol to enable staff to easily record within a patients record that they have tried to telephone the patient.


This protocol has been created for you to manually launch from your F12 key (Please note - each individual will need to add the protocol to their F12 key):

Press F12 on your keyboard to open the Protocol Launcher screen.



Right click on any empty letter or number and select the Add option.



Search for the Failed telephone Encounter protocol:



Please note -if you are unable search for the protocol, check with your Practice Management team if the protocol is active in Template Manager / Resource Publisher.

Double click the protocol to select. The protocol will now be added to your F12 Protocol Launcher.



To use, simply press F12 on your keyboard and double click the protocol. This will open a multiple choice question on your screen:



Single click on the appropriate option, this will enter the corresponding code within the patients Care History screen.


If your practice requires you to enter this type of information within a Consultation, you will need to open a consultation before you click F12 to open the Protocol Launcher.



If you require any further assistance on the process above, please contact Ardens support on: support-emis@ardens.org.uk