NHS England introduced a new General Practice pathway for minor illness patients during the winter time. The new service enables practices to direct specific minor illness patients to a Community Pharmacist for their first contact and to receive clinical assessment and advice. Further information can be found here.


The Ardens resources to assist the new service, consists of a clinical template to support triage, along with a pre-populated referral to email to the pharmacist once the information has been gathered.


To access the template, ensure the relevant protocol is added to your F12 key.


To do this, press F12 on your keyboard. This will launch the Protocol Launcher screen.



Right click on associated letter or number and click on the Add option. Search for the 'Community Pharmacy Referral Protocol', select it once found and click on OK


This will add the protocol to your F12 key and will be available each time you need to launch the Community Pharmacy Consultation Service template. 


Please note - each individual user will need to add the protocol to their F12 key if relevant. 


Once you select the above protocol, this will first launch the Community pharmacy consultation service' template.


The NHS CPCS symptom groups page outlines the criteria and symptom groups provided by NHS England. The information can be used by GP practices to determine a referral to a pharmacist.



The Data gathering page provides data fields to capture information for the receiving pharmacist. The following information pre-populates the referral form and we suggest completing as much information as possible. 


Once the information has been completed, ensure you Save Template.


This will trigger the following message:



Click Yes to launch the pre-populated referral.



Once launched, click on the File option to Save and Close to the patient record.


For further information on how to edit, print and email the document, please see the following support article


If you require any further assistance on the process above, please contact Ardens support on: support-emis@ardens.org.uk