Ardens has created a Care Navigation Template to support Reception staff in capturing initial contact information and to aid with the triage process.
Locating the Care Navigation Template
Capturing Data Using the Template
When you launch the template, you maybe presented with the 'Consultation Properties' screen, here you may wish to change the Consultation Type.
The Administration Notes page contains data fields to confirm the patients identity, whether they have used an online consultation and if they have a nominated pharmacy. Options for the method of the enquiry e.g. email, telephone, as well as the nature of the call can also be found (you may select more than one option).
To complete data, use the tick boxes and drop down fields provided. The right hand side of each data field will display latest entry if found in the patient record.
The Nature of problem page is mainly free text (with some drop down options) for you to type in information the patient has given to you. It is always worth informing the patient that you are asking these questions so that you can direct them to the most appropriate clinician to help with their enquiry.
If the patient is not comfortable with providing information, they are not obliged to divulge this information. The tick box shown below, is an option for you to record if you have signposted the patient to an appropriate person/clinician, use the free text field to record who this is.
The Outcome page is for you to record your actions. If you feel the call is very urgent and needs to be dealt with quickly, always action this according to your practice protocol. Use the drop down options, tick boxes and free text boxes to record the outcome of your call:
The Sick Note Request page consists of free text boxes to record the start and end dates as requested by the patient, along with the reason for the patient being off work.
Please note - this is only recording the information onto the patients record, you will still need to inform the GP of the request according to your practice protocol.
Complete the template using the required fields and ensure you save the information using the Save Template option.
If you require any further assistance on the process above, please contact Ardens support on: firstname.lastname@example.org