Ardens has created electronic versions of the most common Seasonal Flu Letters to support practices and save time when recalling patients.  These letters can be sent on an individual patient basis or as part of a Mail Merge from Population Reporting. 


The available Seasonal Flu Letters include:

  • Letter to Patient Influenza - Immunocompromised
  • Letter to Patient Influenza - Liver
  • Letter to Patient Influenza - Neuro
  • Letter to Patient Influenza - Other at Risk
  • Letter to Patient Influenza - Pregnant


 To use the Seasonal Flu Letter templates, access the relevant patient record either:

  • Within a consultation - select Document > Create letter
  • From the patient record - select Add > Document > Create letter


This will display the New Patient Letter screen.


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Click on the magnify glass icon to search for the relevant document template.


This will display the Find Document Templates screen.

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Search for the document template using the search box provided (alternatively access via the folder navigation pane, for Resource Publisher sites, select Shared Folders > Ardens National Documents folder > Seasonal Flu Letters. For Template Manager sites, under the Hierarchy tab, select the Ardens Docs folder > Seasonal Flu Letters).



Double click on the relevant document to launch.


The following example shows the Letter to Patient Influenza – Immunocompromised letter.  

Once open within a patient record, the document will include your practice address details along with the patient’s details.


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Once you have completed the letter, click on the File option at the top left of the screen to save to the patient record and to print, if required.  


Once the document has been saved to the patient record, if you wish to email the document, select the Documents tab of the patient record. 


Double click on the relevant document to open.


At the bottom right of the screen, use the options for emailing.



If you are using Microsoft Outlook, click on the Send > via Email option to open an email in Outlook, with the letter attached.


If you are not using Microsoft Outlook, click on the Export button to save the document to a secure location. This can then be selected as an attachment to your email.


If you require any further assistance on the process above, please contact Ardens support on: