The Ardens Appointment related searches will support practices in identifying frequent attenders, along with an understanding of appointment cancellation and DNAs over a preferred time frame. 


To navigate to the searches, access the Population Reporting module > Ardens Searches > 1.3 Ardens Admin Searches > Appointments related searches folder. 



Ardens Appointments Cancelled and DNAs

This folder contains three searches with supporting reports. These will help the practice to manage DNA and cancelled appointments.



The first search will report on all patient appointments in the required time period. When running the search, set the date range using the Run Parameters box (more information on setting parameters can be found here). The associated report will show the appointment status and will help to manage any unfinished (not left) slots.


The second search will report on appointments that have been cancelled in the set time period. Set the required date using the Run Parameters box. The associated 'Appointment Cancelled with details of future appointments' report will show the cancelled appointment details and if the patient has made an appointment in the future (including the slot type and appointment reason). The report below this 'Count of appointments cancelled' displays the number of appointments cancelled in the time period.


The third search will report on appointments that patients are marked as “Did not Attend” in the time period. The associated reports will display the DNA appointment details, if a patient has booked another appointment and count of appointments marked as a DNA.


Frequent Attenders

The folder contains searches and reports to gather information of patients who have had more than 10 appointments in the previous 12 months. The reports will help to identify patients who have been referred to Social Prescribing or signposting.


The first report will show the full patient details, the date they were referred or offered social prescribing and full appointment details including time and session holder.

 

The second report will show the full patient details and the appointments the patient has attended including time and session holder.



If you require any further assistance on the process above, please contact Ardens support on: support-emis@ardens.org.uk