We want to make using Ardens as easy as possible, but we understand you may need some additional support. We offer additional training, regular updates and various methods to access support so that you always find the answers to your questions.


Face to Face and Remote Training

Training will give you the most hands-on and engaging support that we provide, we can customise any sessions to meet your learning requirements, as well as offer hints and tips to enable you to use the most optimal functionality of Ardens for EMIS Web. Please click here for further information on the training we deliver at practice-level. Training is also available for PCNs, CCGs Federations, if you would like to discuss your training requirements for your area, please contact training-emis@ardens.org.uk

Online Training Resources

Our Online Training Resources provide a comprehensive library of guidance that can assist you with the day to day features of Ardens. The knowledge base consists of useful training articles and training videos.

There are also role-based training videos which acts as a useful reminder of the Ardens' key functions.


We run regular webinars throughout the year that offer an overview of our resources. To view previous recordings of our webinars, please click here.

Support Desk

The Ardens Support Desk is run by experienced Product Specialists, it is available for general Ardens queries between Monday-Friday 9-5pm.

Email support - support-emis@ardens.org.uk 

Phone support - 01725 762062

Remote screen sharing using Microsoft Teams is available if required.

Keeping Up-to date

Facebook Group

Ardens EMIS Chat group is our primary channel of communication about updates and a useful resource for support queries. We strongly recommend you join this group so that you are aware of changes to our resources – especially urgent updates.

RSS Feed

We recommend you add the Ardens News Feed to the EMIS Web home page as this is how we notify users about updates, webinars, and new features. It takes just 2 minutes to do this. Please click here for instructions.