Ardens has created electronic versions of the Recall letters to support practices  when recalling patients for an annual review, an ad hoc review or a NHS Health Check.  These letters can be sent on an individual patient basis or as part of a Mail Merge from Population Reporting. 


The available Recall Letters include:

  • Diary Recall Letter
  • First Recall Letter for QOF Chronic Disease
  • LD Invitation Letter
  • Long-term Condition Recall Letter
  • NHS Health Check Invite
  • Second Recall Letter for QOF Chronic Disease


The First and Second Recall Letters for QOF Chronic Disease are letter templates used to invite patients for annual reviews using the Ardens LTC Recall System.  This is a month of birth recall system, designed to recall a patient for multiple conditions at once.  


The Diary Recall Letter is used to invite patients for ad-hoc diary recalls such as blood tests, injections, procedures and follow-ups, and is part of the toolset provided in the Ardens Diary Recall System.


To use the Recall Letter templates, access the relevant patient record either:

  • Within a consultation - select Document > Create letter
  • From the patient record - select Add > Document > Create letter


This will display the New Patient Letter screen.


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Click on the magnify glass icon to search for the relevant document template.


This will display the Find Document Templates screen.

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Search for the document template using the search box provided (alternatively, for Resource Publisher sites, select Shared Folders > Ardens National Documents folder > Recall Letters. For Template Manager sites, under the Hierarchy tab, select the Ardens Docs folder > Recall Letters).



Double click on the relevant document to launch.


The following example shows the First Recall Letter for QOF Chronic Disease letter.  

Once open within a patient record, the document will include your practice address details along with the patient’s details.


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Once you have completed the letter, click on the File option at the top left of the screen to save to the patient record and to print, if required.  


Once the document has been saved to the patient record, if you wish to email the document, select the Documents tab of the patient record. 


Double click on the relevant document to open.


At the bottom right of the screen, use the options for emailing.



If you are using Microsoft Outlook, click on the Send > via Email option to open an email in Outlook, with the letter attached.


If you are not using Microsoft Outlook, click on the Export button to save the document to a secure location. This can then be selected as an attachment to your email.


If you require any further assistance on the process above, please contact Ardens support on: