General 4

• How do I send an electronic version of Med3?
• How to Access EMIS Web From Home (including Smart Card Readers)
• What is the difference between the Ardens Clinical packages?
• I want to activate my sharing agreements but I do not have the Data Sharing Manager option?

Ardens Portal 3

• What is the Ardens Portal and how do I access it?
• I look after more than one practice, can I have a login to the portal for each one?
• I have forgotten my password to the portal, can I reset it?

Ardens Protocols 1

• Editing the Triggers of a Protocol

Ardens Clinical Templates 2

• I want to make a change to an Ardens template, can I edit the templates?
• We have many templates that are now out of date or that are no longer used, how do we deactivate old templates?

Ardens Document Templates 1

• I need to add my practice header to one of the Ardens documents but the document has protection on it, how can I edit this?

Ardens Searches 5

• I do not seem to have the Ardens search I am looking for?
• Are you able to bulk code ethnicity using the Ardens Ethnicity searches?
• What happens if we edit a report locally, will these changes be lost in our next routine update by Ardens?
• 5.22 - Action - QOF Care Home Only 24-25 searches
• Check Patient – why a patient is (or is NOT) included in a search result

Ardens Recall Systems 2

• I understand that there is initial housekeeping to be completed before I start using the Ardens Diary Recall system?
• I have run the Ardens LTC Recall System 1st invitation searches but no patients are returning?

Ardens LCS Module 3

• Do the Ardens templates contain our local codes for claims?
• Will Ardens provide searches to collect local data?
• What do we do if the local document template Ardens have provided is incorrect or out of date?

National Contract Requirements 1

• Do the Ardens clinical templates match the latest QOF requirements?