General 4

• How do I send an electronic version of Med3?
• How to Access EMIS Web From Home (including Smart Card Readers)
• What is the difference between the Ardens packages?
• How do we get updated with the Ardens resources?

Ardens Portal 3

• What is the Ardens Portal and how do I access it?
• I look after more than one practice, can I have a login to the portal for each one?
• I have forgotten my password to the portal, can I reset it?

Ardens Protocols 1

• Frequently asked questions for the Flu and Pneumococcal Protocol

Ardens Clinical Templates 5

• My clinicians would like to include the templates on their F12 key, how do I create an entry on the F12 protocol picker?
• I want to make a change to an Ardens template, can I edit the templates?
• We have many templates that are now out of date or that are no longer used, how do we deactivate old templates?
• I am seeing pop-ups for templates that are no longer used, can we remove triggers applied to old templates?
• Can we deactivate or remove triggers from templates created by EMIS?

Ardens Document Templates 1

• I need to add my practice header to one of the Ardens documents but the document has protection on it, how can I edit this?

Ardens Searches 2

• Our Flu figures for this year do not seem to be accurate?
• New contract requirement to record ethnicity for Flu?

Ardens Recall Systems 1

• I understand that there is initial housekeeping to be completed before I start using the Ardens Diary Recall system?

Ardens LCS Module 4

• Do the Ardens templates contain our local codes for claims?
• How do we locate the local information?
• Will Ardens provide searches to collect local data?
• What do we do if the document template Ardens have provided is incorrect or out of date?

National Contract Requirements 7

• Do the Ardens clinical templates match the latest QOF requirements?
• What are the new changes to the QOF requirements for Asthma this year (2020/21)?
• What are the new changes to the QOF requirements for Heart Failure this year (2020/21)?
• What are the new changes to the QOF requirements for COPD this year (2020/21)?
• Do we receive £111 x 194 (full points) if we hit the full target or will payment differ?

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Ardens Manager 1

• What is Ardens Manager?