The following support article offers guidance for online training for the Admin team, depending on the individual requirement.

For an Overview of the Ardens EMIS Functionality

If you require an introduction of the Ardens EMIS functionality, please click here for a 49-min demonstration presented by Miles Carter, Chief Executive.

How to locate and use the Ardens EMIS Clinical Templates

Ardens offers a variety of clinical templates to support all practice staff in capturing consistent accurate data. To learn how to locate and use the Ardens EMIS clinical templates, please see the following support article (includes a 5-min video).

The following templates are available for the Reception and Admin team (click on the links for further information):

• Care Navigation (recording initial contact information to aid triage process)
• Communication Preferences and Contact Details (recording the patients preference of communication and verifying contact details)
• Coding template
• Death Documentation (includes a Non-clinical information page to record admin task related details).
• Prescription Admin  (recording details of paper prescriptions collected at the practice)
• Patient online access (recording discussion and capturing remote identify verification for patient online)
• Items received (managing payments and specimens received at the practice)
• Equipment Loan (recording the loan and return of equipment to the practice e.g. Home BP monitors, ECG machines)
• Message taking template (capturing messages taken by the reception team)
• New Patient Template (recording registration information for new patients joining the practice)
• Insurance Report Tracking (keeping track of insurance reports)

Recording Failed Telephone Encounters

Ardens has provided the reception team with a quick way to record they have been unable to get hold of the patient on the telephone, to learn how to do this, please see the following support article. 

For the Management and Admin Team Responsible for Searches

Ardens includes a number of searches and reports to support practices in monitoring practice activity and identifying coding errors which may effect payment.

For an overview of the searches included, please see the following support article.

To view the recent webinar for the Ardens searches and reports for the Management and Admin teams, click here. 

For support on managing the Ardens reporting suite, please see the following support article.

For Practice Staff Responsible for Recalls

Ardens offers two main recall systems to provide practices with a robust system to manage patients being recalled to the practice. The Ardens LTC (QOF) Recall system is a month of birth recall system that is designed to recall patients for their annual chronic disease review in as few appointments as possible. The Diary Recall System is designed to manage additional ad

To view the recent webinar for the Ardens LTC (QOF) Recall system webinar, click here.

For online instructions for the Ardens LTC (QOF) Recall system, click here.

To view the recent webinar for Diary Recall System, click here.

For online instructions for the Diary Recall System, click here.

For Admin Staff Responsible for Managing National Contract Requirements (QOF, PCN DES)

Ardens has provided a variety of resources to support practices with the management of national contract requirements, including QOF and PCN DES.

To view the recent webinar demonstrating the Ardens resources to support QOF, click here.

New Starter Training

We provide monthly new starter trainer webinars for the Practice Management Team, GPs, Nurses and the Admin team. Please see the below links to our most recent training:

For the Practice Management team, click here.

For the Reception and Admin team, click here.

If you would like to attend the next monthly new starter training, please see details on how to here.

If you require any further assistance on the process above, please contact Ardens support on: support-emis@ardens.org.uk